THE CHALLENGE
Meeting the talent acquisition needs of a newly acquired business with an embedded resource
Global Head of Talent Acquisition Ryan Buck has been leading the talent team at SymphonyAI since August 2022. His team is responsible for attracting high performers across five separate businesses within the company. The Sensa-NetReveal acquisition was already underway when Ryan joined the business; he inherited a team that was working at full capacity in a rapidly evolving environment: “The acquisition took us into unchartered territory as a talent acquisition team, and this project represented incremental work for us,” says Ryan. “We suddenly had to operate in a host of new geographies simultaneously, some of which, like Malaysia, Singapore, and Poland, we had never supported in the past. On top of that, it was a new technology proposition area for the team to get their heads around. NetReveal operates in a niche space, with most roles requiring deep specific subject matter expertise. The various geographies we were targeting added a layer of complexity to the search. Naturally, the more you hone in on niche skill sets in specific locations, the more limited your talent pool becomes.”
“We brought over around 700 people through the acquisition, and they initially had about 15 priority roles open. That quickly became 25, and as we chipped away to fill them, even more opened up,” Ryan continues. A large number of the employees that transferred through the acquisition were in product-focused roles. As a result, Ryan and his team needed to build a range of departments around that existing capability: “Our initial priority was to build the business functions. The roles varied from very senior and niche searches to more entry-level and high-volume ones. It was a cross-functional resourcing project; we had roles in business systems, sales and marketing, technical and product, legal and compliance, and IT and procurement roles. The task in front of us was critical.”
“The acquisition brought about rapid change in a very short period of time, and simultaneously, we had around 250 open roles at SymphonyAI across 30 different countries that my team were already in the process of supporting. Considering the criticality of the roles in new markets and in a niche industry, it would have been a heavy lift for us to take on the NetReveal demand in real-time. We needed a talent partner that could understand and deal with this level of complexity. A proven track record of success in our key markets would also be infinitely invaluable to us.”
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